Got a question about your donation? We're here to help.
Below you'll find a list of frequently asked questions about your donation to the Victor Chang Cardiac Research Institute. If you can't find the information you need, our Supporter Care Team will do their best to help.
I want to help, how do I donate?
Thank you for your interest in supporting cardiovascular research. Our work would simply not be possible without people like you, who understand the vital importance of medical research. You can make a gift to the Victor Chang Cardiac Research Institute using any of the following methods:
Online: You can donate quickly and easily at any time by visiting our donation page. Our online form accepts credit card and PayPal.
By phone: We are also happy to take your donation over the phone. You can reach us on 1300 842 867.
By post: Donations via cheque can be mailed to:
The Victor Chang Cardiac Research Institute
PO Box 699,
Darlinghurst NSW 2010
Cheques should be made payable to ‘The Victor Chang Cardiac Research Institute’.
PayPal: We are happy to confirm our supporters are now able to give using our new PayPal page! Donations made via this site incur no fees to the charity. Donate via PayPal.
Direct bank transfer: If you would like a copy of our bank details to make a direct transfer, please call us on 1300 842 867 or you can send an email to supportercare@victorchang.edu.au and we will be more than happy to provide these.
If you would like to make your incredible gift a monthly contribution, we would love to welcome you on board as one of our One Heart Supporters. Simply visit our regular giving page, it only takes a couple of minutes to make a huge difference to life-saving research. Otherwise, you can call us on 1300 842 867 to discuss setting up your monthly donation.
Thank you again for your support.
Other ways you can give
A gift in celebration: Commemorate a special day, whatever it may be, by asking your loved ones to donate to the Victor Chang Cardiac Research Institute by way of a gift.
A gift in memory: Honour your loved one and support heart research. Please accept our deepest sympathy if you have lost a loved one to heart disease. You can honour your loved one by requesting donation envelopes for a funeral or service. Alternatively, request that family and friends make a donation in lieu of flowers.
For more information on either of these gifts, please visit our donations in lieu of gift page.
Where does my donation go?
At Australia’s home of heart research, our discoveries, funded through the generosity of supporters like you, help people of all ages survive and triumph over heart disease.
By donating to the Victor Chang Cardiac Research Institute you are supporting:
1. Discoveries that change medicine
Our breakthrough research is changing the way the medical community treats cardiovascular disease, helping save loved ones of every age, all around the world. You can learn more here about the incredible discoveries your donations have helped us to achieve so far.
2. The brightest minds in heart research
Each day, over 200 leading researchers come together across our 23 on-site laboratories in Sydney and Perth to share, collaborate, discover and champion the battle against Australia’s number one killer.
3. Australia’s Centre of Excellence
The world best technology in our brand-new Innovation Centre is heralding a medical research revolution, solving the unsolved faster and moving us closer to finding cures to heart disease.
4. Scientists who are cardiologists too
Many of our scientists are also doctors who care for patients with heart disease. This deep understanding of your needs and troubles best equips us to rapidly transfer discoveries from the lab to patients and back again.
5. Patients who benefit sooner To get the best care and research personalised to your disease, medical partnerships are crucial. We work closely with our neighbours in the St Vincent’s Healthcare Campus, to provide patients, and everyone living with heart disease, quicker access to life-changing discoveries.
Your donation is crucial to our work at Australia’s home of heart research so we ensure that every dollar counts. The performance, cost and efficiency benefits gained from having all of our laboratories, scientists and operations in-house means more funds go directly to triumphing over heart disease.
What is regular giving?
Regular giving is an automatic donation from a nominated account, usually once a month.
Our One Heart program makes it simple and easy for you to support life-saving heart research on an ongoing basis, without having to provide your details each time you give.
Regular giving is a fantastic way to support the Victor Chang Cardiac Research Institute, as it provides steady and reliable income with lower administration costs making more funds available for research. It allows our scientists to budget and plan their research projects.
You can make changes to your regular donations at any time. Whether you need to place them on hold for a couple of months, or change the amount, we are here to help. You are in full control of your regular gifts and you can stay on board with us for as long as you would like.
We will keep you up to date on exactly how your donation is helping us find better treatments and potentially cures for heart disease, by email and the occasional letter.
At the end of the tax year, you will receive a statement of your gifts. Remember, donations over $2 are tax deductible.
Become a One Heart Partner today.
I'm a regular giver. Can I pause or change the amount I donate?
Of course. We understand that circumstances change, and we are happy to help our supporters maintain their monthly gift in any way we can.
We can place monthly gifts on hold for up to 3 months. Once we have been advised you would like to pause your donations, we will send you an email to confirm the next agreed date for your donations.
Your donations automatically restart on the day that has been agreed. If there are any further changes you need to make during this time, we require that you notify us in advance of the agreed date.
We can also change the amount you are giving, whether you would like to increase or reduce your monthly gift amount, please just let us know.
You can request to make changes to your donations by contacting our Donor Care Coordinator, by email supportercare@victorchang.edu.au or by calling 1300 842 867.
What is your refund policy?
Requests for refunds will be individually reviewed and will be processed if any of the following criteria can be met:
- Evidence can be provided that your account has been debited in error by the Victor Chang Cardiac Research Institute.
- Evidence can be provided that your banking details have been fraudulently obtained and used.
In most cases, the below circumstances are not be considered eligible criteria for a refund:
- The financial circumstances of the donor.
- The donor disputes their consent to make donations to the Institute with our fundraising representatives.
- The donor does not agree with the allocation of funds as decided by the Institute towards individual areas of heart research.
What is face-to-face fundraising?
Face-to-face fundraising enables charities and non-profit organisations to engage with the public in an effective and compelling way to reach new supporters. It is a proven way for charities to find new donors and raise awareness of their cause.
Why does the institute use face-to-face fundraising techniques?
The Institute has over 50 fundraisers speaking to the public every day to help raise crucial public awareness and funds for the Victor Chang Cardiac Research Institute.
Regular supporters of the Victor Chang Cardiac Research Institute, who have been inspired to give through face-to-face fundraising make up the largest percentage of our monthly givers. In short, face-to-face fundraising is an extremely effective way of providing vital, reliable funding to our research projects.
Since the Victor Chang Cardiac Research Institute began using face-to-face fundraising techniques, our regular giving donations have increased more than tenfold!
We take the training of our face-to-face representatives very seriously and provide full length training sessions at least once a month. This is to ensure our representatives can educate the public and spread awareness of our mission and our research projects, as well as raising funds for the Institute. We also operate regular quality assurance tests to ensure we maintain our high standards of fundraising.
If you would like to check if we have representatives in your area, or if you have any feedback, please send an email to supportercare@victorchang.edu.au. Alternatively you can also call our Donor Care Coordinator on 1300 842 867.
What is a bequest?
A bequest is a wonderful way to leave behind a legacy that will better the lives of many. By leaving a gift in your Will you are helping to prevent premature deaths and potentially saving families from the heartbreak caused by cardiovascular disease.
Learn more about the multiple ways you can make this very special pledge to the Victor Chang Cardiac Research Institute. Alternatively, for a confidential conversation, you can contact our Bequest Team on (02) 9295 8753.
Can I host a fundraising event?
Yes! We always welcome members of the community to organise a fundraising event for the Victor Chang Cardiac Research Institute and we love to hear the creative ways our supporters raise funds for heart research.
If you are thinking of planning a fundraising event, please send an email to supportercare@victorchang.edu.au with the details and we will be able to issue you with an Authority to Fundraise. This letter confirms that you have our authority to fundraise on behalf of the Victor Chang Cardiac Research Institute and will assist you when seeking support for your fundraising event.
Learn how to fundraise for the Victor Chang Cardiac Research Institute
What is your privacy policy?
Protecting and respecting our supporters’ privacy is a top priority for the Victor Chang Cardiac Research Institute. We are committed to being transparent and open with our supporters regarding the ways in which their personal information is collected, stored, and used.
The Victor Chang Cardiac Research Institute cares about your right to privacy and if ever you would like to update your preferences for the communications you receive, please let us know.
You can contact us via email supportercare@victorchang.edu.au or by phone, 1300 842 867.
Alongside our commitment to protecting your privacy, the Victor Chang Cardiac Research Institute handles personal information in accordance with the Privacy Act 1988 and other applicable state laws.
You can read our privacy policy in full here.
Are donations tax deductible?
All donations to the Victor Chang Cardiac Research Institute are tax deductible and the Australian Tax Office recognises these donations as having Deductible Gift Recipient (DGR) status.
The amount you will be able to claim as a deduction on your tax return is dependent on your individual circumstances. The Victor Chang Cardiac Research Institute cannot calculate the tax deduction you may be entitled to for your donation.
Will I receive a receipt for my donation?
Yes. If you made your donation online, you should receive an email receipt shortly after making your gift. If you have given by mail or phone, your receipt will be issued in a timely manner.
Please get in touch if you do not receive a receipt for your gift, or if you require a hard copy receipt. You can contact us via email supportercare@victorchang.edu.au or by phone, 1300 842 867.
For regular donations, you will receive a tax receipt after the end of the financial year. We strive to provide these by early-August, at the very latest. These are sent by email, unless we do not have an email address on record for you. To avoid any delay, please notify us of any change to your email address.
By providing an email address for your receipt, you are reducing our administrative costs and more of your donation can go directly to heart research. Please, consider going paperless for your next donation.
If you do not require a tax receipt, please let us know at the time of your donation.
Is the donation page secure?
Yes, the security of your personal information, such as credit card details, is of upmost importance to us. There are a couple of ways you can confirm our donation page is secure:
- Our web address - If you take a look at the address bar in your browser, our donation pages should begin with https://give.victorchang.edu.au/donate. A web address that starts with ‘https’ is confirmed as secure, the ‘s’ stands for secure connection.
- Locked padlock icon – Again, if you take a look at the address bar, next to the web address, you will find a locked padlock icon, confirming that our site is secure. You can also click on this icon for more security details.
Are there other ways to donate instead of using a credit card online?
If you would prefer not to donate online, we have several other ways you can give:
By phone: You can reach us on 1300 842 867.
By cheque: Donations can be mailed to:
The Victor Chang Cardiac Research Institute
PO Box 699,
Darlinghurst NSW 2010
Cheques should be made payable to The Victor Chang Cardiac Research Institute.
PayPal: We are happy to confirm our supporters are now able to give using our new PayPal page. Donate via PayPal here.
Direct Bank Transfer: If you would like a copy of our bank details to make a direct transfer, please call us on 1300 842 867 or you can send an email to supportercare@victorchang.edu.au and we will be more than happy to provide these.
Is the Victor Chang Cardiac Research Institute a registered charity?
Yes. The Victor Chang Cardiac Research Institute is registered as a charity with the Australian Charities and Not-for-Profits Commission. You can verify our registration by visiting the Australia Government's official charity log here.
How can I update my contact and payment details?
If you need to cancel, amend or update your details for your monthly donations, you can do this by contacting our Donor Care Coordinator via email: supportercare@victorchang.edu.au or phone: 1300 842 867
We ask that you please do not email sensitive information such as credit card numbers, for security purposes. Please give us a call if you need to update these details.
I need to speak to someone about donations, how can I get in touch?
For supporter enquiries
Email: supportercare@victorchang.edu.au
Phone: 1300 842 867 – please select option 1 for ‘Donations’
For general enquiries
Email: info@victorchang.edu.au
Phone: 1300 842 867 – if you are not sure of the team you need to speak with, please select option 4 ‘Reception’ and we will be able to direct your call.
Fax: 02 9295 8601
For media enquiries
Phone: (+61) 02 9295 8715
Email: media@victorchang.edu.au
For postal enquiries
The Victor Chang Cardiac Research Institute
PO BOX 699
DARLINGHURST, NSW, 2010
Acknowledgement of Country
The Victor Chang Cardiac Research Institute acknowledges the traditional custodians of the land, the Gadigal of the Eora nation, on which we meet, work, and discover.
Our Western Australian laboratories pay their respect to the Whadjuk Noongar who remain as the ongoing spiritual and cultural custodians of their land.
